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General questions about AV Audio Converter

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Find answers to your questions regarding Audio Converter product: Purchase, license, upgrade, refund, OS support, etc.

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PART 1: GENERAL QUESTION

In AV Audio Converter Demo version, each output file includes a logo voice to distinguish it from the full version. Apart from this point, apparently there are no differences between full and free features.
However, when making a purchase and becoming our Valued Member, you will enjoy a full technical support for your software as well as many wonderful gifts and benefits from Audio4fun Community.

Minimum System Requirements

Hardware
- CPU: 800 MHz processor or better
- RAM: 512 MB
- Sound card: DirectX support
- HDD cost: 20 MB

Software
- Windows XP SP2 or higher version of Windows (Windows 2000 SP4, Windows 2003, Windows Vista, Windows 2008 / 2008R2, Windows 7m Windows 8) (32bit or 64bit).


Recommended System Requirements

Hardware
- CPU: 1 GHz processor or better
- RAM: 1 GB
- VGA: DirectX 9.0 support
- Sound card: DirectX 9.0 support
- HDD space: 50 MB

Software
- Windows Vista, Windows 2008 / 2008R2, Windows 7, Windows 8

These matters are covered in our FAQ page about our policies. Click here to visit the page.

Click on the Customer Login link on the top-right of the Audio4fun Support Center page to open the login panel as per below image. You will need to enter your username and password to able to access the customer zone.

Note: The Username and Password is always sent to your email address on Order completed.
If you cannot find it, please feel free to contact our support here.

audio4fun.support center home

As soon as you are logged in, you are redirected to the Your License page. From here, you will easily navigate all of your purchased licenses and as well as license status.
Click on the license link and you will reach the detailed page with download link and Serial Number.

audio4fun.support center your licenses

There are two main ways to access Support form:
- You can send message to us via this form.
- If you are already a Premium Member, go to Support Center, log in to your account then go to Request Support to send message to us.

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No. Our product currently does not support Mac OS.

The license you have activated for your product is a lifetime license. There is no restriction in the using time. However, the support period for your product will be limited to 12 months according to our Sales policy.

For 12 continuous months from the day of your product's purchase, you will receive the customer care services and technical support services, including:
(1) Software re-downloading at any time,
(2) Software updating of the product (new build update),
(3) A maximum of three requests for a resetting of the product’s license,
(4) One-time receipt of a version upgrading of the product, if available within the covered support time,
(5) Full technical support for the product.
You will also have a free account at our Support Center which allows you to access your product download link, product license information, as well as reach the online help and contact support in your most convenient way.

The included services are like those available during the full support period. You will receive full support services for 12 more months for all your purchased products. Please review this faq for details.

To access the purchase page of this pack, you can either:
- Follow the included link and instructions in the reminding email that our Customer Support team send to you; or
- Log in your account in our Support Center and follow the instructions of the notice message about the expiration.

Or you can contact us via this form to ask for support on the renewal of your product's support services.
Further details about the Support Renewal, please refer to this link.

It is because of one of these two following reasons:
• Your support time is still valid, but you have already updated to the new version once during that support period. We only support free upgrading to one next version for each full support period, so in this case, we can't support you to freely upgrade to our new version anymore.
• Your support period has been ended.
In both case, if you want to upgrade to the latest version, you will need to apply for a support service renewal. The renewal fee is $19.95 only, but it will extend the support time for 12 more months for all the products your have purchased. Please read this faq to know how to renew the support time.

Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that:

- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.

In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

Delivery is mainly made via download from the Internet. As soon as your purchase is completed, the Pro Version and a license key will be sent to your mailbox. However, a CD package is also available with an additional $12.50. If you would like to receive a hard copy of the software, check the "Get it on CD" option on the order page. Next, complete your purchase, download the software and relax, your backup copy will arrive in the mail shortly:
US Domestic Shipping 7-14 days
Canada Shipping 9-16 days
International 12-21 days    

Get it on CD! - Terms and Conditions

Yet, it is not compulsory to purchase the CD. Because we always work hard to improve our products, new versions will be periodically released with fixed bugs and added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh. Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact us at //www.audio4fun.com/customer-care.php.We will be right at your service.

Step 1: Go to our order page at //mp3-player.audio4fun.com/order.htm and choose your favorite product.
Step 2: Click BUY NOW on the on the desired item.

Step 3: The online order page now comes up. Click Order Now at the bottom.

Step 4: Make sure you have selected the correct product by reading the description and delivery method. Enter the quantity of the product that you wish and then click on Buy Now.

Step 5: Fill in your personal details including name, company, phone number, email address, billing name (enter the credit card holder's name for credit card purchases), and address.

Step 6: Fill out all required information and choose a payment method.

Step 7: Click on "Continue".
Step 8: Please review the confirmation page that appears next as it will show your final price and any price breakdown. If you are ready to complete your order then click on "Place Your Order".
Step 9: Our system will generate a screen showing your order number and payment instructions. If paying by credit card online, this final screen will be your "Transaction Receipt".

Rest assured that we provide a secure online order processing system that guarantees none of your personal information will be shared with any other parties. We only collect and keep these details for your own sake so that we can support you in the future.

Further information on our privacy policy can be found at //www.audio4fun.com/privacy.htm.

A wide range of online and offline payment methods are accepted at our store:

- Online Credit Card (Visa, MasterCard, American Express, or Discover)
- PayPal
- Fax (credit card)
- Phone
- Check / Money Order
- Bank / Wire Transfer
- Invoice
- Purchase order.

PART 2: QUESTIONS ABOUT INSTALLATION

Because your download is interrupted due to a network problem, the file size is not enough for installation to be activated. So please try again to download the setup file. During the download, remember to close all other running applications (even instant messengers) to optimize the process and avoid download interruption.


-  No. Due to security reasons and our End-User License Agreement, the Serial Number (or the License) that you receive from us can only be used on one (1) computer.
Should you use the license onto more than one computer, contact us to place a multi-license product with special discount which will help you save 20% - 40% the budget to buy the same number of single products.


Normally, re-installing the program won't require you to re-activate the license. So you can use the original license key to reinstall it. However, if your computer has change(s) in its hardware configuration (for example when you replace your mainboard, or update the BIOS information) re-installation of the program might require another license activation. In this case, please contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it to help you reset the license.
During your product's full support period, you may ask for license resetting three times.
Please refer to Software License Resetting section of  Customer Care Policy for details.
Yes. Normally, re-installing the program won't require you to re-activate the license. Especially, in case your computer has change(s) in its hardware configuration (for example when you replace your mainboard, or update the BIOS information).

To uninstall AV Audio Converter, follow these steps:

  1. In Windows desktop, click Start > Programs (sometimes All Programs) > AV Media Player Morpher.
  2. Select to run Uninstall program.
  3. Select Audio Converter or any program among the AVSoft Programs listed as per below image and hit Uninstall.

Click here to learn how to install and activate AV Audio Converter.

PART 3: QUESTIONS ABOUT USAGE AND PROBLEMS

All key formats are supported:

Read: Apple AIFF/AIFC (*.aif, *.aifc, *.aiff), Advanced Audio Coding (*.aac, *.m4a, *.mp4), Cue sheet (*.cue), Free Lossless Audio Codec (*.flac), MPEG Layer-3 (*.mp3), Monkey's Audio (*.ape, *.apl), Musepack (*.mpc), Ogg FLAC (*.oga, *.ogg), Ogg Vorbis (*.oga, *.ogg), Sound file (*.wav), Speex (*.spx), True Audio (*.tta), Wavpack (*.wv), Windows Media Audio (*.wma)

Write: Advanced Audio Coding (*.aac, *.mp4), Monkey's Audio (*.ape), Free Lossless Audio Codec (*.flac), MPEG Layer-3 (*.mp3), Musepack (*.mpc), Ogg FLAC (*.oga, *.ogg), Ogg Vorbis (*.oga, *.ogg), Speex (*.spx), True Audio (*.tta), Windows Media Audio (*.wma), Wavpack (*.wv)

- Add the file to the playlist.

- Add file(s) or Add folder to select file(s) for converting

- Define Destination Folder and Encoding Settings for output files on right panel

- Press Convert button to start the conversion.

- After finishing the process, click Close button to close Conversion log and listen to output files with AV Media Player Morpher via the Program's Options.

Click here to learn more detail to use Audio Converter.